Shipping Policy
Shipping Policy for Insecret Chocolate Studio
At Insecret Chocolate Studio, we are committed to delivering your chocolates safely and promptly to your doorstep. Please read our shipping policy carefully to understand how we handle orders and delivery across India.
1. Shipping Locations
We ship our chocolates to all cities and towns across India. If you're unsure whether we deliver to your location, please contact us at +91-8777843133
2. Shipping Charges
Standard Shipping: ₹200 (Free for orders above ₹1500)
Shipping charges are calculated at checkout based on your location and selected shipping option.
3. Delivery Timeframe
Standard Delivery: 5-7 business days.
Delivery timelines may vary based on your location and external factors such as weather, strikes, or festive season demand.
4. Packaging
Our chocolates are carefully packaged to ensure they arrive in perfect condition. During summer and warmer months, we use insulated packaging and ice packs to prevent melting.
5. Order Processing
Orders placed before 11 AM are typically processed on the same day.
Orders placed after 11 AM or on holidays will be processed the next business day.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor its journey.
7. Delivery Issues
If the recipient is unavailable at the time of delivery, our delivery partner may attempt redelivery.
For failed deliveries due to incorrect address or unavailability, reshipping charges may apply.
8. Damaged or Melted Chocolates
While we take utmost care in packaging, if your chocolates arrive damaged or melted, please contact us within 24 hours of delivery with clear photos of the issue. We’ll do our best to resolve the matter promptly.
9. Returns and Refunds
Due to the perishable nature of chocolates, we do not accept returns. However, if you are dissatisfied with your order, please reach out to us, and we’ll ensure your concerns are addressed.
10. Customer Support
For any shipping-related inquiries or assistance, feel free to contact us at:
📞 Phone: +91-8777843133
📧 Email: contact.insecret@gmail.com
Thank you for choosing Insecret Chocolate Studio. We look forward to sweetening your moments! 🍫