Return Policy
Insecret Chocolate Studio Return Policy
At Insecret Chocolate Studio, we pride ourselves on delivering the finest handmade chocolates with utmost care. Due to the nature of our products, we do not accept returns or exchanges once the items have been delivered.
Why We Don't Accept Returns or Exchanges:
Food Safety: As our chocolates are perishable, we cannot guarantee their safety once they leave our facility.
Customization: Many of our chocolates are handcrafted and customized, making them unique to each order.
Damaged or Incorrect Items:
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with:
A description of the issue.
Photos of the packaging and product.
We will review your case and work to provide a resolution, such as a replacement or store credit, based on the situation.
Thank you for understanding our policy and supporting our commitment to delivering high-quality chocolates across India. For any concerns, feel free to reach out to us at +91-8777843133
Warm regards,
Insecret Chocolate Studio